UGC Credit Market Refund Policy
Last updated: 12 June 2024
General Policy
You are eligible for a refund based on the service stage and payment method unless a customized and signed contract is in place. Please review the details below
Refund Methods
There are two refund methods available:
Wallet Refund on Stllr Network: The refund amount is credited back to your Stllr Network wallet. This amount can be used for future transactions within the network
Refund to Company Bank Account: The refund amount is transferred back to your specified company bank account
Refund Criteria by Service Stage
The refund percentage varies based on the service stage at which the refund is requested:
| Service Stage | Wallet Refund | Refund to Bank | Description |
|---|---|---|---|
| Brief | 100% | 84.6% | This stage involves initial discussions and understanding of the project requirements |
| Delivery | 95% | 84.6% | This stage involves the delivery of initial drafts or prototypes of the project |
| Script | 40% | N/A | This stage involves scriptwriting or planning activities for the project |
| Production | 10% | N/A | This stage involves the actual production or development of the project |
| Editing | N/A | N/A | This stage involves making edits or revisions to the delivered content |
| Completion | N/A | N/A | This stage signifies the final completion and delivery of the project |
All Wallet credit expires 12 months after the purchase date, unless specified differently. Refunds are not available after this period
If you have any questions, please contact us at partners@stllr.network
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